This session will focus on recognizing early signs of escalation using connection centered communication strategies and applying collaborative techniques to reduce crisis behaviors while maintaining safety and dignity.

Learning Objectives:
Participants will:

1. Identify at least three early behavioral and emotional indicators of client escalation;
2. Apply at least two de-escalation strategies to real-world scenarios.

Marla Smith, LMHP, LMHC
Behavioral Health Practitioner II, Munroe Meyer Institute

Bio: Marla Smith, MA, LMHP, LMHC, is a licensed mental health professional in Nebraska and Iowa with nearly 20 years of experience providing behavioral health services across the lifespan. She serves as a Behavioral Health Practitioner at the Munroe Meyer Institute and has led training and technical assistance initiatives on evidence-based practices since 2016, with a focus on serious mental illness and neurodevelopmental disabilities. Her work emphasizes connection, meeting individuals where they are, and using respectful, trauma-informed communication to support positive change. Marla holds a master’s degree in Youth and Family Services from Bellevue University and is committed to strengthening workforce capacity and improving outcomes for individuals with complex needs.